Register now for the BMOTA Crystal Cruises Customer Service Excellence Training

JUNE 14th - JULY 22nd


This training aims to impart the fundamentals of concierge service to participants to result in customer service behaviours consistent with luxury cruise brands. 


All industry partners consisting of: 

  • Hotel Workers
  • Taxi Drivers
  • Hair Braiders 
  • Lifeguards
  • Tour Guides
  • Bus Drivers
  • Staw/Craft Vendors 
  • Food/Drink Vendors
  • Artisans
  • Jet-ski Operators 


By the end of this session participants will be able to:

  • Align with the Crystal Cruises Customer Brand Service Standards
  • Demonstrate professional communication skills
  • Explain the between nonpolitically and politically correct language
  • Seamlessly navigate customer service recovery
  • Deliver all-inclusive service across a diverse variety of guest
  • Demonstrate an awareness of current COVID 19 guest engagement protocols
  • Consistently deliver exceptional, authentic and world-class products

To register for the training, visit  

Crystal Cruises Training