What is BahamaHost?
The BahamaHost programme is a certified course designed to establish a culture of service excellence and professionalism which results in delightful guest experiences, repeat business and global recognition. This programme is a training initiative designed to improve the efficiency of organizations and service professionals in the tourism sector. As BahamaHost taps into many areas such as talent development, education, skills training, attitudinal training, and customer relations workshops, the programme seeks to draw Bahamians to their inherent cultural values while at the same time promoting the spirit of service excellence in and out of the industry. In addition, the programme serves as a foundation for all other industry training initiatives and it is used to facilitate with helping companies and organizations maintain the standards of the industry's brand.
Since its creation in 1978, tens of thousands of Bahamians have become qualified BahamaHost ambassadors. The BahamaHost CORE programme has been the Ministry of Tourism’s signature training initiative. As of 2009, the programme was rebranded with the assistance of the College of The Bahamas and local training consultants in effort to better meet the needs of the everchanging and ever evolving tourism and hospitality industry here in The Bahamas. The programme is a forty (40) hour programme consisting of three workshops: My Bahamas, Professional Service Excellence, and Sustainable Tourism.
The My Bahamas workshop is the foundation for the programme. It provides general information about the Bahamian product that each local should be able to communicate to the visitor. It is designed to invigorate a renewed sense of national identity in each participant motivating them to proudly deliver excellent service.
The Professional Service Excellence workshop represents a series of modules all aimed at moving the participant from simply knowing great service to delivering service that is consistently exceptional. The workshop includes a focus on: communication, problem resolution, sales powered by service, customer diversity, attitudes, teamwork, personal leadership, the visitor’s voice, Image, and Branding.
The Sustainable Tourism workshop is a great supplement to the core programme as it introduces participants to sustainable tourism, and sustainable development. It aims to ensure that the natural, sociocultural, heritage, and economic environments of the nation are maintained for generations of Bahamians and visitors.
The workshops are tailored to teach to the needs of the industry and upon successful completion each participant receives certification credentials and becomes BahamaHost certified.